Return Policy

At Life Snap, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return under the following conditions:

1. Eligibility for Returns

To be eligible for a return, the item must meet the following criteria:

• The return request must be made within 14 days of delivery.
• The item must be unused, undamaged, and in its original packaging with all accessories included.
• Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for returns.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our support team at lifesnap.store@gmail.com with your order details and reason for return.
2. We will review your request and provide you with return instructions.
3. Ship the item back to us using a trackable shipping method.
4. Once we receive and inspect the item, we will process your refund.

3. Refunds

• After receiving and verifying the returned item, we will issue a full refund to your original payment method.
• Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.
• Shipping fees are non-refundable, except in cases where the item was defective or incorrect.

4. Return Shipping Costs

• Customers are responsible for return shipping costs, unless the item received was defective or incorrect.
• If returning due to a defect or wrong item, please provide photos as proof, and we will cover the return shipping cost.

5. Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.

6. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products
• Items returned after 14 days
• Gift cards or promotional items

7. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us at lifesnap.store@gmail.com.